The Patient Journey: Thoughtfully Designed, Patient-First at Every Step

STEP 1

Initial Contact: A Warm Welcome with Real Guidance

  • Dedicated, patient-facing front desk team

When a new patient contacts our office, they’re greeted by a highly knowledgeable front desk team whose only job is to educate, guide, and assist

No administrative tasks are assigned to our front desk. This frees up time to provide genuine support to the patient.

Our staff helps patients understand the healthcare system, their rights, and how to access care holistically.

No Insurance? 

  • We provide on-site enrollment assistance through trusted partner insurance companies

Initial Contact: A Warm Welcome with Real Guidance

  • Dedicated, patient-facing front desk team

When a new patient contacts our office, they’re greeted by a highly knowledgeable front desk team whose only job is to educate, guide, and assist

No administrative tasks are assigned to our front desk. This frees up time to provide genuine support to the patient.

Our staff helps patients understand the healthcare system, their rights, and how to access care holistically.

No Insurance? 

  • We provide on-site enrollment assistance through trusted partner insurance companies

STEP 2

Seamless & Secure Digital Onboarding

  • Intuitive and secure pre-visit registration
  • Patients receive a secure text message with a link to their intake form
  • Once completed, the back office processes registration, ensuring accurate demographic data capture & reduced front desk burden 
  • Communication between the office and families is set up

Seamless & Secure Digital Onboarding

  • Intuitive and secure pre-visit registration
  • Patients receive a secure text message with a link to their intake form
  • Once completed, the back office processes registration, ensuring accurate demographic data capture & reduced front desk burden 
  • Communication between the office and families is set up

STEP 3

Automated patient communication & ongoing education

  • Welcome email + newsletter enrollment
  • All new patients are automatically added to our mailing list
  • They receive a welcome email explaining how the clinic works, expectations, and the office-patient relationship, introductions to trusted on-site specialists, and information about community programs, family services, and patient education
  • Automated appointment reminders via EMR include: email reminder: 3 days before, text reminder: 2 days before, phone call: 1 day before
  • Patient portal access is provided
  •  Pre-intake screenings are sent digitally to save time in the office

Automated patient communication & ongoing education

  • Welcome email + newsletter enrollment
  • All new patients are automatically added to our mailing list
  • They receive a welcome email explaining how the clinic works, expectations, and the office-patient relationship, introductions to trusted on-site specialists, and information about community programs, family services, and patient education
  • Automated appointment reminders via EMR include: email reminder: 3 days before, text reminder: 2 days before, phone call: 1 day before
  • Patient portal access is provided
  •  Pre-intake screenings are sent digitally to save time in the office

STEP 4

In-clinic experience: smooth, joyful, and hyper-efficient

    • Designated check-in staff dedicated to patient care 
    • Extra support while patients wait includes free formula for new moms and free donations. We always have helpful tools for parents.
    • Insurance companies on-site assist with recertification or new enrollments
    • We provide guidance about everything from Medical to leisure in NYC
    • The waiting area is welcoming and entertaining to ease our patients
    • Fully stacked medical team: Nurses, Physician Assistants, and Medical Assistants are on site
    • All offices are fully equipped to perform all procedures, reducing movement and wait time
    • Playful decor and entertainment to uplift morale and ease anxiety
    • The physician’s time is optimized for more patient-centered care without compromising access

In-clinic experience: smooth, joyful, and hyper-efficient

  • Designated check-in staff dedicated to patient care 
  • Extra support while patients wait includes free formula for new moms and free donations. We always have helpful tools for parents.
  • Insurance companies on-site assist with recertification or new enrollments
  • We provide guidance about everything from Medical to leisure in NYC
  • The waiting area is welcoming and entertaining to ease our patients
  • Fully stacked medical team: Nurses, Physician Assistants, and Medical Assistants are on site
  • All offices are fully equipped to perform all procedures, reducing movement and wait time
  • Playful decor and entertainment to uplift morale and ease anxiety
  • The physician’s time is optimized for more patient-centered care without compromising access

STEP 5

Check-Out & Immediate Coordination of Follow-Up Care

  • Individualized check-out experience
  • Next appointment scheduled
  • Any requests are assigned to the back office immediately for express delivery
  • Pharmacy coordination on-site to ensure that prescriptions reach the pharmacy

Check-Out & Immediate Coordination of Follow-Up Care

  • Individualized check-out experience
  • Next appointment scheduled
  • Any requests are assigned to the back office immediately for express delivery
  • Pharmacy coordination on-site to ensure that prescriptions reach the pharmacy

STEP 6

Post-Care: Unmatched Follow-Up & Proactive Management

  • Administrative Efficiency ->
  • Guaranteed 24-Hour Form turnaround 
  • All forms and letters are digitally delivered within 24 hours: School physicals, WIC forms, accommodation forms, transportation letters, medication authorization, general letters, and custom requests
  • Thoughtful follow-up protocols ->
  • Sick patients receive a follow-up text within 24 hours
  • Patients with high PHQ scores get a follow-up within 7 days
  • Patients discharged from hospitalization are called the next day
  • EMR prompts automated outreach for patients who are missing vaccines, preventative screenings, or are due for chronic care management
  • Patients receive a direct phone call for any abnormal lab results
  • Coverage Monitoring & Assistance-> 
  • Patients are flagged for and contacted for coverage loss and upcoming recertification. All patients are  connected to an insurance representative immediately
  • Post care coordination & Referrals ->
  • Referrals are delivered digitally and securely. All are tailored to insurance coverage and specialist trust levels
  • Patients also receive on-site scheduling when seeing one of our internal specialists
  • We connect our patients to NYC services, organizations, and resources based on the social determinants of health needs

Post-Care: Unmatched Follow-Up & Proactive Management

  • Administrative Efficiency ->
  • Guaranteed 24-Hour Form turnaround 
  • All forms and letters are digitally delivered within 24 hours: School physicals, WIC forms, accommodation forms, transportation letters, medication authorization, general letters, and custom requests
  • Thoughtful follow-up protocols ->
  • Sick patients receive a follow-up text within 24 hours
  • Patients with high PHQ scores get a follow-up within 7 days
  • Patients discharged from hospitalization are called the next day
  • EMR prompts automated outreach for patients who are missing vaccines, preventative screenings, or are due for chronic care management
  • Patients receive a direct phone call for any abnormal lab results
  • Coverage Monitoring & Assistance-> 
  • Patients are flagged for and contacted for coverage loss and upcoming recertification. All patients are  connected to an insurance representative immediately
  • Post care coordination & Referrals ->
  • Referrals are delivered digitally and securely. All are tailored to insurance coverage and specialist trust levels
  • Patients also receive on-site scheduling when seeing one of our internal specialists
  • We connect our patients to NYC services, organizations, and resources based on the social determinants of health needs

STEP 7

Omnichannel Communication: Always Within Reach 24 hours a day

  • Patients can contact us 24 hours a day and will get in touch with a clinician or administrative staff member. We’re reachable by: Phone, text message, email, social media (Instagram, Facebook), website, Google Profile, patient portal, fax
  • All communication is secured
  • Access to care 24 hours a day, 7 days a week, and during the holidays

Omnichannel Communication: Always Within Reach 24 hours a day

  • Patients can contact us 24 hours a day and will get in touch with a clinician or administrative staff member. We’re reachable by: Phone, text message, email, social media (Instagram, Facebook), website, Google Profile, patient portal, fax
  • All communication is secured
  • Access to care 24 hours a day, 7 days a week, and during the holidays

STEP 8

Family-like continuity of care

    • Most patients see their usual provider.
    • When they don’t, they still trust the experience because:
    • “The clinic is their provider.”
    • Our clinic-wide consistency ensures they feel heard, known, and supported regardless of which provider they see.

Family-like continuity of care

    • Most patients see their usual provider.
    • When they don’t, they still trust the experience because:
    • “The clinic is their provider.”
    • Our clinic-wide consistency ensures they feel heard, known, and supported regardless of which provider they see.

Vermenton Pediatrics

5.0Out of 5 stars

Overall rating out of 434 Google reviews

Excelente Doctor y buen servicio al cliente..

Angely Gk
Edited 4 days ago

Use la atención telefónica y la respuesta fue sumamente rápida, estoy muy complacida con la atención del personal y la del Dr. Vermenton. Quiero agradecer de corazón al Dr. Vermenton por su profesionalismo, dedicación y trato humano. Desde la primera consulta me sentí en sentí en buenas manos y su atención superó todas mis expectativas. También quiero destacar el excelente trabajo de Anny, Chantal y Olga en recepción, siempre con una sonrisa, amables y muy eficientes. Gracias a ese equipo los recomiendo!!!

marcelo tejada
a week ago

realmente los mejores en todos los detalles servicios muy atentos exelente atencion

Bell Galan
a week ago

Amazing clinic , amazing staff , Doctor Gorge is truly a dedicated pediatrician . I would recommend any parent to bring their kids here .

MotivateMe
a week ago

I couldn't ask for a better and safer pediatrician for my kids. Dr George and his staff is amazing and friendly with kids. Both locations are clean and safe, wait time is short and you definitely leave satisfied. May God continue to bless Mr Vermenton and his wonderful staff.

Yeinin Miguel
3 weeks ago

Estoy completamente agradecida del servicio al cliente de esa prestigiosa clínica. Hacen sentir al paciente como una familia

I highly recommend this facility to any parents looking for a professional and genuinely warm, welcoming place for their infants. The doctor and the staffs are amazing!

katheryn ramones
a month ago

My baby has been cared for at Vermenton Pediatric since birth, and I couldn’t be more grateful. The doctors and nurses are amazing — always patient, caring, and attentive. They take the time to explain everything clearly and truly care about each child. I also want to highlight the front desk staff, who are absolutely the best! They’re always friendly, helpful, and make every visit smooth and pleasant. We always feel welcomed and well taken care of. Truly the best pediatric clinic we could ask for! 💙

Sravya Gudipati
a month ago

I was a PA student here rotating for my pediatrics rotation here, and I genuinely feel I could not have had a better, more fulfilling experience at any other site. I’m so grateful to have had my experience here, as Dr. Vermenton and Dr. Rodriguez both are phenomenal pediatricians that deliver the finest care to their patients. They both made sure that we, as students, always got all of the information accurately and would precisely diagnose the kids in a timely manner. And, they both are really invested in making sure the future generations of healthcare workers are well taught which is a real gift to have as a student. The staff too is so amazing at handling children, whether it be taking a blood draw in a painless manner or performing vitals on anxious kids. I learned so much from simply observing the way all of the staff would interact with children and put them at ease. I’ve learned so much in the month I was at Dr. Vermenton’s, and I’ll never forget the confidence they’ve instilled in me by always being encouraging and welcoming to my learning experiences. Thank you, Vermenton Pediatrics, as you have been a stepping stone to my future as a physician assistant. I hope to one day become as compassionate of a Pediatric provider as you have trained me to be.

Lourdes Martinez
a month ago

I’m truly grateful for Dr. George Vermenton and everyone at Vermenton’s Pediatric Center. Dr. Vermenton goes above and beyond to make sure every child receives the best care possible. His kindness, patience, and professionalism make every visit a positive experience. The entire staff is amazing — always welcoming, attentive, and caring. You can tell they genuinely love what they do. I recommend this office without hesitation to any parent looking for exceptional pediatric care!

Clavel Polanco
9 months ago

This clinic has a great staff, nurses, and doctors. My kids adore them. I found this clinic while searching on Google, and I was surprised to see that it got a perfect score. When I met them and tried their services, I said, "Yes, this clinic deserves five stars." I recommend this pediatric clinic for your infants, children, and teenagers. You will not regret it. I appreciate that they consistently assigns the same doctors to your children, and that they all have the patience and time to sit with you and help you with any concerns you may have.

Faneeza Samaroo
a month ago

Dr. George at Vermenton Pediatrics is truly amazing! As a mom, I can’t say enough good things about him and his whole team. He’s so patient, gentle, and takes the time to really listen and explain everything clearly. You can tell he genuinely cares about the kids and their well-being. The nurses and staff are just as wonderful always kind, friendly, and welcoming from the moment we walk in. They make every visit stress-free and comforting, which means a lot when you have little ones. I’m so thankful to have found Dr. George and his team. They go above and beyond every single time. If you’re looking for a pediatrician who truly cares, this is the place to go! 🥰

Thomas Randle
a month ago

As a PA student, I had the privilege of spending time at Vermenton Pediatrics, and I couldn’t have asked for a better learning experience. Dr. Rodriguez’s attention to detail and compassionate care set a great example of what it means to truly listen to and care for patients. Dr. Vermenton’s warm and personable nature created such a positive and supportive environment—both for patients and for students. Alba and Yvonne were fantastic to work with, always upbeat, patient, and willing to help with anything. The entire team made every day enjoyable and educational. I’m very grateful for my time here and would highly recommend Vermenton Pediatrics to any family or student looking for an excellent experience!

Gina
a month ago

I had the pleasure of completing my pediatric rotation at Vermenton Pediatrics, and it was an incredibly positive and educational experience. The providers (Dr. Rodriguez, Dr. Vermenton, and Dr. Jimenez) and staff (Alba, Ivonne, and Anod) created a welcoming environment where I felt supported as a PA student while being challenged to grow clinically. I appreciated how every team member took the time to teach, explain, and involve me in patient care. This clinic truly values education and provides students with meaningful, hands-on experience. I’m very grateful for the opportunity to have trained here and would highly recommend it to future students or families looking for a pediatrician!

Francisca S
a month ago

I had an appointment for my immigration physicals but I mistakenly went to their branch at gunhill , met this wonderful lady Chantel , she called the other branch at east Tremont. They immediately called me an uber, got there few minutes to their closing time,everything was done fast,the doctor, the nurses and George at the reception, they were all friendly.i happened to have had bad experience at other places but i was nicely welcomed here. These people have work ethics , welcoming environment, fast results in a week.keep up the good work.God bless you all .

Robianny Reynoso
6 months ago

When I gave birth in June 2023, I started searching on Google for a pediatrician and came across Vermenton Pediatrics. At the time, they were located a bit further away, but fortunately, they later moved even closer to me. Since bringing my baby here, the experience has been nothing short of amazing. The entire staff is attentive, caring, and always so welcoming. I truly feel my child is in great hands. Not a paid review lol Dr. Vermenton has done a great job with hiring his staff!

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Office 1: Tremont Office

Office 2: Gun Hill Office

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